Refund policy

Do you accept returns?

We offer a 30-day free return to all customers for quality issues. Due to weight and size, the shipping cost is much higher for us. Please contact our customer service first if you have any concerns or questions before we shipped it out. Thank you so much for your understanding and corporation. If it does not relate to quality issues, we have to charge 30% restocking fee for the return. Please contact our customer service before quest return service.

Return conditions?

1. The returned goods must be in the state you received the goods, and only the unused items returned in the original packaging will be refunded/replaced!
2. Products that do not meet the refund/exchange conditions will not be returned to the customer.

Return address?

Please do not return the package directly to the original address. Please contact our customer service before returning the goods to inform you of the correct return address. Otherwise, we will not accept your return.

How to return an item?

Please contact customer service tops_support@achhago.com via email and provide the following information:
1. The subject line of the email is "return request".
2. In the body of the email, please make sure to include your order number (sent to you via email at the time of purchase), first name and last name, and return details (such as the reason for the refund, the required replacement size/color, etc ), and keep the return tracking information for tracking. Returns without tracking numbers will not be refunded/exchanged.
3. Once the package arrives at our warehouse, our support team will verify the product status. If the return conditions are met, we will immediately arrange a refund for you, but the product shipping fees are not refundable.
4. All returns are free of handling fees.

What if I receive damaged or defective items?

If your item arrives damaged or defective, please contact our support team via Phone: +1 (754) 364-0712 or Email: tops_support@achhago.com, and please make sure to attach a photo to prove the damage. After our verification, if it is indeed our responsibility, we will immediately resend the goods or refund them for you (refunds are not refundable for shipping fees).

How soon will I receive the refund?

From the day we receive your return, we will process the refund within 6-7 working days. And return the refund to your original payment account (shipping fees are non-refundable).

Do you have warranty service?

We provide a one-year warranty service for our products. If you want to repair the product, please send an email to tops_support@achhago.com to contact us. In addition, in this email, please provide your name, address, order number, model number, and an overview of the problem encountered with the product. Then, we will contact you through the address to send your product to us for evaluation.

Do I need to pay for repairs?

1. If your product is faulty and still within the one-year warranty, meets the maintenance requirements of the warranty, this service will be provided free of charge.
2. If your product needs repair, but is not covered by the one-year warranty, you will be notified of any costs that may be incurred by the repair. We will not perform any maintenance work until you confirm that you are willing to pay for this work. If you do not wish to repair the product, we will send the product back to you, but you will bear the shipping cost.
*If your product cannot be repaired, we will return it to you free of charge.
*Please note: If we do not receive your reply within 2 weeks, we will return the product to you and you will bear the shipping cost.

If you have any questions about our above policies, please contact us at Phone/SMS/WhatsApp: +1 (754) 364-0712 or Email: tops_support@achhago.com.